Vtb99 Privacy Policy — Your Information Is a Sacred Trust

Introduction & Applicability

Vtb99 is an internationally licensed online gaming and Sports Betting platform serving Bangladesh and users worldwide. This Privacy Policy ("Policy") applies to vtb99's website, mobile application, and all associated digital services.

We understand you want to know when, where, and how your data is being used. vtb99 is committed to that transparency — which is why this policy is written in plain English, free of complex legal jargon.

This policy was last updated in January 2026. Whenever we make significant changes, you will be notified in advance by email or through the platform.

What Information We Collect

Vtb99 collects various types of information at different times. We are fully transparent about what is collected and why.

Information Collected Directly From You:

• Registration Information: Name, date of birth, mobile number, email address, and residential details.
• Identity Verification Data (KYC): Copy of national ID, passport, or driving licence.
• Payment Information: Mobile banking numbers (bKash, Nagad, etc.) or bank account details.
• Contact Information: Records of conversations with the support team.

Automatically Collected Information:

How your information is used

Vtb99 uses your information only for specific, legitimate purposes. We never collect unnecessary data, and collected information is never used for any other purpose.

• Service Delivery: Managing your account, processing deposits and withdrawals, and keeping gaming services running smoothly.
• Identity Verification: Meeting legal obligations to prevent fraud and money laundering.
• Customer Support: Providing prompt and accurate resolution to your questions and complaints.
• Ensuring Security: Detecting and preventing unauthorised access to your account.
• Responsible gaming: Identifying unusual gaming behaviour to provide timely support.
• Relevant Offers: Sending you personalised promotional offers — but only with your consent.
• Legal Obligations: Required reporting to regulatory authorities.

When your information may be shared

We respect your privacy above all else. However, in certain limited circumstances, your information may be shared with specific parties:

Service Provider Partners:

Vtb99 works with a number of technology and service companies — including payment processors, KYC verification providers, and cybersecurity firms. These partners operate under strict confidentiality agreements with vtb99 and are not permitted to use your data for their own purposes.

Legal Obligations:

Vtb99 may be required to disclose information by order of a government authority or court to comply with Bangladeshi or international law. In such cases, only the minimum necessary information will be shared.

Business Restructuring:

In the event of a company merger or acquisition, your information may be transferred — however, the new entity will be equally bound by this Privacy Policy.

Data storage & security practices

Vtb99 uses internationally standards-compliant technology and practices to protect your information. Our security goes far beyond just a password.

• SSL/TLS Encryption (256-bit): Your data is fully encrypted both in transit and at rest.
• Firewall & DDoS Protection: Our servers are protected against external cyber attacks.
• Two-Factor Authentication (2FA): An additional layer of security to protect access to your account.
• Regular Security Audits: Our systems are regularly tested by independent third parties.
• Restricted access: vtb99 staff can only access information necessary to carry out their respective responsibilities.

Data retention period:

Vtb99 retains your data only for as long as necessary. After account closure, certain information may be kept for up to 5 years to meet legal obligations, after which it is permanently deleted.

Cookie & Tracking Policy

Vtb99 uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

You can disable cookies at any time through your browser settings, though this may limit certain features of the site.

Your rights regarding your information

Vtb99 believes your data belongs to you. That is why you hold the following rights:

Minor Protection Policy

Vtb99 takes the utmost care to protect children and minors. Our platform is strictly intended for users aged 18 and above.

If a parent or guardian believes their child is using vtb99, please contact support@vtb99.bet immediately.

International Data Transfers

As vtb99 is an international platform, your data may be stored on servers located in different countries. Regardless of where it is stored, this Privacy Policy applies in full.

Vtb99 ensures that the highest security standards are maintained for all international data transfers. All our server partners comply with internationally recognised data protection standards.

Policy change notification

Vtb99's Privacy Policy may be updated from time to time to keep pace with changes in technology and applicable law. For any significant updates, we will:

• We will send a notice to your registered email address.
• We will display a clear notice on the platform.
• The date of any changes will be updated at the top of this page.

Continued use of vtb99 after any changes have been made will be considered acceptance of the updated policy.

Contact & complaints

If you have any questions, feedback, or complaints regarding this Privacy Policy, please reach out to vtb99's Data Protection Team.

We aim to respond to every enquiry within 48 hours. Complex requests may take between 7 and 14 business days.